Research Newsletter Articles

FREQUENTLY ASKED QUESTIONS

• Prior to Admission

  The hospital’s staff may contact you before your admission to obtain necessary information such as current insurance subscriber name, certificate number, effective date of plan, policy number and company name. The staff may also notify you about any of the estimated charges for which you are responsible.

  You will be informed of any payment you should bring with you to the hospital to cover such costs as co-payments, deductibles. These out-of-pocket costs to you are usually collected at the time of discharge. The amount of your payment will depend upon the type of health insurance you have. It is also imperative that you bring your insurance cards or any other medical insurance papers with you when you are admitted.

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• Patient Relations

  Please feel free to contact the Patient Relations Department if you would like the assistance of a patient representative, who is available to help you and your family resolve any concerns and problems related to your care, explain hospital policies and procedures. The Department is open weekdays between 9 a.m. and 7 p.m. It is located in the ground floor C wing of the hospital or you may reach it by calling Ext. 1011/1015. If you require assistance at any other time ask to the nurse in charge of your floor.

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